GENERAL TERMS AND CONDITIONS OF SALE
PRIVATE EVENTS
updated June 2026
Article 1 – Purpose:
La Cuisine de Flore offers bespoke cookery classes for businesses or groups of individuals, hereinafter referred to as “Events”. These events include, but are not limited to, cookery workshops, culinary team-building sessions, demonstrations and other gastronomy-related activities. The various Event packages are presented on La Cuisine de Flore’s website: www.lacuisinedeflore.com.
The details of the event, including the venue, dates, times and price, are set out in an email following discussion with the client. Each quote is valid for 7 days from the date it is sent.
The client’s written acceptance (including by email) of the organisation of the Event implies their unreserved acceptance of these current general terms and conditions of sale, as set out on the La Cuisine de Flore website (www.lacuisinedeflore.com).
The customer warrants that they have the legal capacity to enter into a valid contract for the products and services offered by La Cuisine de Flore.
Article 2 – Booking the event:
Upon acceptance of the offer, the customer undertakes to confirm the booking of the Event in writing (in particular by email). No deposit will be required, regardless of the time between the confirmation and the date of the Event. The customer undertakes to comply with the terms of the booking and the payment terms specified in Article 3. Written confirmation of the Event constitutes the customer’s acceptance of these general terms and conditions of sale in their entirety.
Article 3 – Rates and payment terms:
Prices for Events are quoted in euros excluding VAT. The total amount for the Event must be paid by the end of the month following the date of the Event at the latest, unless otherwise agreed in advance by the parties. Payment is generally made by bank transfer, following the issue of an invoice. Payment by credit card is also possible at the studio, although this option is not preferred.
Invoices may only be disputed within eight calendar days of their issue. Any delay in payment will automatically, and without prior notice, result in the application of interest at 10 per cent per annum, plus a fixed compensation of 50.00 euros, in accordance with the legal practices in force in Belgium.
In the event of late payment, an additional charge of 12.50 euros may be applied for sending a reminder by post. Late payment of an invoice also renders all other outstanding invoices immediately due and payable, even where payment terms may have been agreed.
Article 4 – Changes to the number of participants:
Once the client has accepted the offer, any change to the number of participants in the Event must be notified in writing to La Cuisine de Flore, and will be subject to the following conditions:
- If any change in the number of participants is notified no later than 10 calendar days
before the Event, the total price of the Event will be adjusted, either upwards or downwards, in accordance with the original quote, without penalty. - If the reduction in the number of participants is notified less than 10 calendar days before the Event, no price adjustment can be made.
- If a request to increase the number of participants is made less than 10 calendar days before the Event, it will be subject to approval by La Cuisine de Flore, depending on the availability of additional supplies. Additional participants will be charged at the individual rate specified in the original quote.
Article 5 – Check-in and check-out times:
The class takes place at the times agreed upon when the event was confirmed. The group is asked to arrive on time at the cookery workshop to make the most of the experience. In the event of a delay of more than 45 minutes, La Cuisine de Flore reserves the right to charge a penalty of €70 (excl. VAT) per hour of delay.
However, the arrival time may be adjusted depending on the workshop’s availability, provided that the change is notified no later than 24 hours before the start of the course.
To ensure the workshop runs to schedule, please vacate the premises no later than 4 hours after the scheduled start time for the cooking activities, or ensure you leave by the agreed finishing time.
Article 6 – Cancellation of the Event:
Any cancellation of the event by the client must be notified in writing to La Cuisine de Flore. Cancellation is subject to the following conditions:
- Cancellation more than 30 days before the date of the event: no charge will be made.
- Cancellation between 15 and 30 days before the date of the event: the client will be required to pay 25 per cent of the total cost of the event.
- Cancellation between 7 and 14 days before the date of the event: the customer will be required to pay 50 per cent of the total cost of the event.
- Cancellation between 3 and 6 days before the date of the event: the customer will be required to pay 75 per cent of the total cost of the event.
- Cancellation less than 3 days before the date of the event, or in the event of a no-show on the day of the event: the customer will be required to pay 100 per cent of the total cost of the event.
In the event of force majeure (natural disasters, government restrictions, etc.), La Cuisine de Flore agrees to reschedule the event at no extra cost to a later date, subject to availability, within six months of the originally scheduled date.
Article 7 – Liability:
La Cuisine de Flore reserves the right to cancel an Event in the event of force majeure. It shall not be held liable for any such cancellation. The customer acknowledges that the supply of products intended for cookery classes may be subject to unforeseen circumstances, particularly in the case of certain seasonal or speciality products. Consequently, La Cuisine de Flore reserves the right to make adjustments to a recipe proposed for an Event depending on the availability of ingredients. Where such adjustments do not fundamentally alter the recipe or its essence, they shall not entitle the customer to any refund, whether full or partial.
The customer undertakes to inform La Cuisine de Flore of any allergies, intolerances or dietary restrictions affecting participants prior to the Event. Despite every precaution being taken, as the activities take place in a shared kitchen, La Cuisine de Flore cannot guarantee the complete absence of cross-contamination between the various ingredients used.
Participants shall take an active part in the activities on offer and undertake to comply with the health, safety and equipment usage guidelines provided during the Event. Each participant remains liable for any damage they may cause to third parties or to equipment through their own fault or by failing to follow the instructions given.
La Cuisine de Flore does everything in its power to ensure the safety of participants during the activities it organises. However, cooking activities involve the use of knives, sharp utensils, heat sources and kitchen equipment. Participants acknowledge that they are aware of the risks inherent in this type of activity.
La Cuisine de Flore cannot be held liable for any accidents or injuries resulting from normal participation in culinary activities or from failure to follow the instructions given, except in the event of negligence directly attributable to it.
La Cuisine de Flore cannot be held liable for any consequences arising from inaccurate, incomplete or undisclosed information regarding participants’ health, allergies or dietary restrictions.
La Cuisine de Flore cannot be held liable for the loss, theft or damage to personal belongings brought by participants.
The customer acknowledges that, following the Event, any reproduction of a recipe created during the activity is carried out at their own risk. It is their responsibility to ensure that the preparation or consumption of any products they have purchased themselves does not pose any risk.
Finally, La Cuisine de Flore cannot be held liable for the results achieved by the customer or participants when they recreate a recipe presented during the Event. Recipes sent after the class may not include all the information provided during the session, but will contain the essential elements needed to recreate the recipes taught.
Article 8 – Ownership:
The recipes provided by La Cuisine de Flore, whether created during the Event and/or sent by email to the Event organiser after the Event, remain the exclusive property of La Cuisine de Flore. The reproduction, display or publication of these recipes is permitted solely for private or non-commercial use. It is essential to acknowledge the authorship of the recipes by clearly stating, on any medium used for dissemination or presentation, the phrase “recipe provided by La Cuisine de Flore” in a prominent and legible manner.
Article 9 – Confidentiality and personal data:
The information collected when booking a class is processed electronically to ensure the booking is properly managed. La Cuisine de Flore ensures that this data remains confidential and is not disclosed to any third party, unless the customer has given their express prior consent. This information may also be used by La Cuisine de Flore to send the customer future promotional offers or to inform them about products, services and upcoming events. If the customer does not wish their information to be retained or used for these purposes, they may request this in writing at any time.
In accordance with the General Data Protection Regulation (GDPR), customers have the right to access, rectify, restrict the processing of, erase and transfer their personal data. To exercise these rights, they may send a written request to La Cuisine de Flore at the following address: info@lacuisinedeflore.com.
Personal data will be retained for a period of 5 years following the last interaction with the customer, unless a specific request is made for it to be deleted.
Article 10 – Applicable law and competent court:
These general terms and conditions of sale are governed by Belgian law. Any dispute relating to their interpretation or enforcement shall fall within the exclusive jurisdiction of the courts of Brussels.
COOKERY CLASSES FOR INDIVIDUALS
updated June 2026
Article 1 – Purpose
La Cuisine de Flore (hereinafter ‘LCDF’) organises cookery classes for private individuals at its studio located at 45 Rue du Berger, 1050 Brussels. The various course options, themes, dates, times, languages, content and prices are set out on the website (http://www.lacuisinedeflore.com). Registration for a course implies unconditional acceptance of these General Terms and Conditions of Sale.
The participant declares that they have the legal capacity to validly enter into a contract for the
services offered by LCDF.
Article 2 – Registration and booking
Enrolment for a course is carried out via the LCDF website or, in exceptional circumstances, by any other means accepted by LCDF. Enrolment becomes final upon receipt of full payment of the course fee or validation of a valid gift voucher.
A confirmation of registration will be sent by email. It is the participant’s responsibility to check that they have received this email, including in their spam folder. LCDF reserves the right to refuse or cancel a registration if the information provided by the participant is clearly inaccurate or incomplete.
Article 3 – Fees and payment terms
The prices shown on the website are in euros, inclusive of VAT. Payment is usually made online at the time of booking. The accepted payment methods are those listed on the website at the time of booking. Payment may also be made using a valid gift voucher issued by LCDF.
Payment by bank transfer may be accepted upon prior request. Cash payments are only accepted in exceptional circumstances.
Article 4 – Continuation of classes
Courses are organised subject to a minimum of six participants. If this minimum number is not reached by seven days before the scheduled course date, LCDF reserves the right to cancel or postpone the course. In this case, participants may choose between:
- a full refund;
- a postponement to another date;
- a credit note valid for a future course.
No further compensation may be claimed.
Article 5 – Changes or cancellations by the participant
Any request for a change or cancellation must be sent in writing to info@lacuisinedeflore.com
If a cancellation is made more than seven calendar days before the course, the participant may choose either a refund of the amount paid or to transfer to another course.
Between seven days and the day before the course, participants may postpone their attendance subject to an administrative fee of €15 per person.
In the event of cancellation on the day itself or failure to attend the class, no refund or rescheduling will be granted.
Participants may also arrange for another person to take their place, provided they inform LCDF before the course begins.
Article 6 – Course structure and language
Course timetables, content and languages are specified on the website at the time of registration. Participants are responsible for checking that the course language is suitable
for them before finalising their booking.
No refund will be granted on the grounds that the language of the course did not meet the participant’s expectations, where this had been clearly stated at the time of registration.
LCDF reserves the right to make reasonable adjustments to the content of a course where supply or organisational constraints so require. Such adjustments do not entitle participants to a refund, provided they do not fundamentally alter the nature of the course.
Article 7 – Allergies, food intolerances and special dietary requirements
Participants are asked to declare any allergies, intolerances or dietary restrictions
when registering. LCDF will do its utmost to accommodate any dietary requirements declared within a reasonable timeframe.
However, as the classes are held in a shared kitchen, LCDF cannot guarantee that there will be absolutely no cross-contamination between the various ingredients used.
Anyone with severe allergies or coeliac disease is advised to contact LCDF before registering to check whether their condition is compatible with the course in question.
Article 8 – Liability and accidents
Participants take an active part in the activities on offer and undertake to comply with the health and safety guidelines and instructions on the use of equipment provided during the course.
Each participant remains liable for any damage they may cause to third parties or to equipment through their own fault or by failing to follow the instructions given.
La Cuisine de Flore does everything in its power to ensure the safety of participants during the activities it organises. However, cookery classes involve the use of knives, sharp utensils, heat sources and kitchen equipment. Participants acknowledge that they are aware of the risks inherent in this type of activity.
La Cuisine de Flore cannot be held liable for any accidents or injuries resulting from normal participation in culinary activities or from failure to follow the instructions given, except in the event of negligence directly attributable to it.
Participants are asked to report any specific circumstances that might affect their participation in the course, particularly regarding health, allergies or dietary restrictions.
La Cuisine de Flore cannot be held liable for any consequences arising from inaccurate, incomplete or undisclosed information provided by the participant regarding their state of health, allergies or dietary restrictions.
La Cuisine de Flore cannot be held liable for the loss, theft or damage
to any personal belongings brought to the workshop.
Article 9 – Intellectual property
The course materials, teaching resources and documents provided to participants remain the intellectual property of LCDF. They are intended for strictly private and non-commercial use. Any reproduction, distribution or commercial use is prohibited without
the prior written authorisation of LCDF.
Article 10 – Protection of personal data
Personal data collected during registration is processed in accordance with the applicable regulations, in particular the General Data Protection Regulation (GDPR). This data is used exclusively for the purposes of managing registrations, organising courses and, unless the participant objects, sending information relating to LCDF’s activities.
Participants have the right to access, rectify, restrict the processing of, object to, erase and transfer their data. Any requests may be sent to info@florelacuisinedeflore-com
Data is retained for a maximum of five years following the last interaction with the participant, unless otherwise required by law.
Article 11 – Applicable law and dispute resolution
These General Terms and Conditions of Sale are governed by Belgian law. Any complaints must be addressed in writing to LCDF. In the absence of an amicable resolution, any dispute relating to the interpretation or performance of these General Terms and Conditions of Sale shall be subject to the jurisdiction of the courts of the judicial district of Brussels.
SALE AND USE OF GIFT VOUCHERS
updated June 2026
Article 1 – Purpose
La Cuisine de Flore (hereinafter ‘LCDF’) offers gift vouchers for sale, enabling the recipient to book one or more cookery classes offered by LCDF. Gift vouchers may only be used to purchase services offered by LCDF and cannot be exchanged for cash. The purchase or use of a gift voucher implies full acceptance of these General Terms and Conditions of Sale and Use.
Article 2 – Purchase and payment
Gift vouchers can be ordered via the LCDF website. Payment is made using the payment methods offered at the time of ordering. The order is considered final once payment has been confirmed. LCDF reserves the right to refuse or cancel an order in the event of information that is clearly inaccurate or incomplete.
Article 3 – Sending the gift voucher
The gift voucher is sent exclusively by email to the address provided at the time of ordering. The purchaser may choose to send the gift voucher directly to the recipient or to include themselves in the copy. LCDF cannot be held liable for any errors in the email address provided at the time of ordering.
Article 4 – Right of withdrawal
In accordance with the applicable regulations, the consumer purchaser has a period of fourteen (14) calendar days from the date of purchase to exercise their right of withdrawal, provided that the gift voucher has not yet been used.
Any request to cancel must be made in writing to info@lacuisinedeflore.com.
No refund will be granted if the gift voucher has already been used, even partially.
Article 5 – Use of the gift voucher
The gift voucher acts as a credit that can be used to book places on the cookery courses offered by LCDF. The recipient is free to choose which course they wish to attend, subject to availability at the time of booking.
If the course fee exceeds the value of the gift voucher, the recipient will be required to pay the difference.
Where the price of the class is less than the value of the gift voucher, the remaining balance remains valid until the gift voucher expires. Bookings made using a gift voucher are subject to the General Terms and Conditions of Sale applicable to cookery classes for private individuals. The gift voucher cannot be used to purchase another gift voucher.
Article 6 – Validity
Gift vouchers are valid for one year from the date of purchase. After this date, the gift voucher automatically expires and can no longer be used. Gift vouchers are neither refundable nor exchangeable for cash.
Article 7 – Loss, theft or fraudulent use
The recipient is responsible for keeping the code associated with their gift voucher safe. LCDF cannot be held liable in the event of loss, theft, transfer to a third party or fraudulent use of the gift voucher. Any gift voucher redeemed using its code is deemed to have been used by its rightful recipient.
Article 8 – Protection of personal data
Personal data collected in connection with the purchase or use of a gift voucher is processed in accordance with the applicable regulations, in particular the General Data Protection Regulation (GDPR). This data is used exclusively for order management, dispatching gift vouchers and, unless the data subject objects, sending information relating to LCDF’s activities.
Any data subject has the right to access, rectify, restrict the processing of, object to, erase and transfer their data. Any requests may be sent to info@lacuisinedeflore.com.
Article 9 – Governing law and dispute resolution
These General Terms and Conditions of Sale and Use are governed by Belgian law.
Any complaints must be addressed in writing to LCDF. In the absence of an amicable resolution, any dispute relating to the interpretation or performance of these terms and conditions shall be subject to the jurisdiction of the courts of the judicial district of Brussels.